We have been NZ's favourite finance company for over 30 years, providing outstanding and efficient customer service NZ wide. This is due to the incredible employees we have within the MoneyShop family, they are unique to the industry and truly put the personal in personal finance.
We offer unique learning opportunities at MoneyShop and encourage our staff to reach their full potential, It is important we educate our staff to take into account a clients circumstances and follow responsible lending criteria throughout the loan life-cycle.
This position is with MoneyShop, a leading personal loans company committed to positive customer service. We are looking for a Collections Officer to join our Credit Team. We want someone who is passionate about customer service and enjoys talking to people on the phone.
You will need to possess a high level of enthusiasm, good computer skills and strong customer focus; have empathy and a friendly approach.
As the successful applicant you will conduct inbound and outbound telephone calls on those clients who are behind in their payments, working with them to find a win/win solution. Experience in credit control would be an advantage as you will need to be knowledgeable on how best our clients can repay their loan. Full training will be given on both our financial system and collection process.
Naturally, you will have excellent communication and negotiation skills. An ability to work effectively in an environment where attention to detail is essential. We offer a competitive salary with additional bonus schemes, health benefits, ongoing support, and a friendly and diverse work environment based at our Manukau office with ample and free parking.
You must be a permanent resident or citizen of New Zealand to be considered for this role and appointees will be subject to both a credit and police check.